Shipping policy

WHEN WILL MY CHAI ARRIVE?

Right now, Australia Post is experiencing significant delays due to COVID19. While we endeavor to get our order out ASAP after we receive it, at the moment we cannot provide you a reliable timeframe due to postal service delays. We recommend you check out the Australia Post website here for more information on expected delivery during this time. We ship via Parcel Post - you can check out live delivery estimates here.

HOW DO YOU CALCULATE SHIPPING COST AND WHY IS THIS NOT INCLUDED IN THE PRICE?

Shipping and handling charges are passed on to you at cost. They are determined by the weight, dimensions, and distance from our warehouse to the destination. Because of this, we can not estimate the shipping cost BEFORE you enter your postcode.

We offer free delivery for orders over $100. We are always working towards minimising the shipping cost where possible, but we always want to make sure that your package is tracked at all times and the real-time tracking info is shared with you.